A Great First Impression
First impressions count and on the internet speed is king! Not only does a fast site give your customers a great first impression, the average site will lose over 40% of first time potential customers who don’t wait for the site to load.
We’ve built you a great looking website, so we also want to make sure that every potential customer gets to see and use it. Loading time is also assessed by major search engines so a fast loading site is critical to achieving favourable search engine rankings.
Our tests have shown websites we host run over 4x faster than many sites hosted by some of Australia’s largest hosting providers. Many hosts promote their large server sizes but fail to disclose these servers are often overloaded with 1,000’s of websites, all competing for space. Because our primary business is website design, we ensure all the sites we host perform as designed by not overcrowding our servers.
Our Hosting Solutions
Business E-mail Solution
Want the industry best email solution? We resell Google business email accounts along with monthly maintenance and support.
Email, Calendar, Contacts synchronized across multiple devices
Share and delegate access and control between different people in the company.
Best Anti-Spam for sending and receiving in the world. Never see any spam and never have your emails end up in someone else’s spam folder.
Contact us for a tailor-made package for your company.
Frequently Asked Questions
WHAT SOFTWARE DO YOU SUPPORT?
Our hosting platform is designed for WordPress and that’s all we currently support. We believe concentrating our efforts and expertise singularly on WordPress allows us to better service our hosting clients.
WHAT DEFINES '1 WEBSITE'?
We define a single website as one WordPress installation (not multi-site). You may have unlimited redirects to that website, but only one actual installation. Our plans are designed for individual websites and we find this suits most clients.
CAN YOU HOST THE E-COMMERCE WEBSITE YOU HAVE BUILT FOR ME?
We use Shopify to create all our e-Commerce websites and Shopify provides their own hosting platform for sites built on their software. So, whilst we would develop the site for you, once complete, we wouldn’t host your new online store but can assist you in organising the hosting as requested.
Some WordPress sites can have a one-off item or 2, which we use woo-commerce to create. Our hosting supports this.
WHAT'S YOUR UPTIME GUARANTEE?
We offer a 99.9% uptime guarantee that is calculated on a rolling 30 day period. If, within a continuous 30 day period, your site is offline for more than 45 minutes due to a fault caused by us you may request a discount or waiver.
HOW DO YOU COUNT WEBSITE TRAFFIC?
When counting visitor “hits”, we analyse server data which will also include traffic not seen in front-end applications such as Google Analytics or WordPress Jetpack. Our algorithms assess this server data together with the front-end statistics to gain a truly accurate picture of your website’s traffic. We use this data to recommend when you need to upgrade your hosting plan to maintain an unrestricted fast speed.
DO YOU HAVE ACCESS TO MY WEBSITE?
Our service is what we like to call a semi-managed hosting service. This means we have full access to your website and we will make technical changes from time to time to correct any issues or improve performance. We install and run custom plugins on your website which enables caching and several other performance enhancements. We provide support to create and edit email accounts and DNS records as required.
HOW DO I UPGRADE AS MY BUSINESS GROWS?
With a great new website, we expect your business to grow which means your site’s traffic will also grow. As this happens, we’re able to easily upgrade your hosting platform to grow with you. We monitor the traffic and resources being used by your website and will notify you in advance when we feel it’s time to upgrade your plan to increase your capacity. Our recommendations are based on trends over a minimum of two months to factor in exceptional or seasonal spikes. As explained under “how do you count website hits”, we use a variety of front and back-end algorithms to monitor your website’s traffic and use this data to recommend when you need to upgrade your hosting plan.
WHAT IS YOUR BACKUP POLICY?
Our servers are backed up daily and our databases are backed up every 4 hours. The primary purpose of our backup files, however, is for disaster recovery and they are not designed as a fix for clients who inadvertently lose files when making changes. As such, we encourage customers to keep backups of their own websites, especially when making changes that may negatively impact files or databases. If you do make a mistake and require one of our backups for restoration, we can assist you on a fee per request basis.