Created by Brugel Creative

Website Virtual Management

What is virtual website management?

Looking after your WordPress website couldn’t be easier with the Brugel Creative. Consider us a member of your team who works remotely. There’s no need to hire a web-designer with Brugel Creative to manage your website for you. If you need regular assistance with your website, starting from 5-hours a month to 5-hours a week, we can help. Your entire website content and technical management is covered by one of our virtual support packages. It’s as simple as that.

So instead of emailing someone who works in your office, you email us, and we’ll make the changes you need to your website. Your website will remain current and updated at all times with us taking care of any content changes for you.

With a Brugel Creative Virtual Website Management package, we become your website manager, and you don’t have to worry about your website updates ever again. Sounds pretty great, right?

Need someone to manage your website on an ongoing basis?

If you’d like us to become a part of your team and manage your WordPress website for you, we’d love to speak with you! Please get in contact, or purchase one of our virtual website management packages.

We become a member of your team

Remember that time you thought you needed a marketing coordinator, who was also an event manager, and a graphic designer, and proficient in website design? Only to hire someone to find they were great in one or two of these areas, but were weak in some of the others?

At Brugel Creative we fill the website design void for you. You can scratch that part off the job description, and find your marketing unicorn who doesn’t also need to be a website designer.

The best part? You don’t have to pay us when we take a break, you only pay us for the hours we work directly for you! That’s right, no more slacking off in the coffee room to worry about.

Our hourly rates may seem a bit higher than you may pay in wages, but we’re good at what we do, we assure you we can fit a lot into each hour, giving you the best value for your money. And remember, you don’t have to worry about paying our super or long-service leave.

But, all jokes aside, we hope to build a strong relationship with all of our customers, so you truly see us and our team as a member of your team. We aim to give you one regular web developer to build a relationship with, but we also have an entire team of experts who can step in at any time to make sure your website is our top priority and you get the best service possible.

How it works

  • Choose a virtual support package

    First, you just have to choose from our below package options and we can get started. Have a browse and let us know how often you'll need us to be updating and editing your website for you. Can't find anything suitable? That's OK, get in touch and we can work out a tailored package to meet your needs.

  • Onboard us to your team

    With proper onboarding, we can ensure a smoother transition and success for taking over your website management. This is also a great opportunity for us to get to know you and your team. You’ll have clarity on what is being done and we'll understand how to best meet your needs from the beginning. We will provide onboarding documentation and set-up an initial meeting to talk you through it and get the ball rolling.

  • Raise support tickets

    Once we're up and running as your virtual website managers, whenever you need anything updated on your website, you simply send an email to your own dedicated inbox. A support ticket will be raised, and you can track the progress, and we'll check-in with you regularly and let you know when the updates have been made. Easy.

  • Regular meetings

    Because it's good to know you're working with a human, we like to check-in with you via video-meetings regularly to make sure your expectations are being met. These meetings are a great opportunity to let us know what's coming up, and ask any questions you may have. The frequency of these meetings depends on the support package you have selected.

  • Monthly reports

    Every month we'll send you a report which outlines the updates and changes we have made to your site. These reports will also show how your website analytics and SEO are doing, and let you know if there are any issues you should be aware of. Let us know if you'd like to see a sample report and we'll happily send one over.

  • Monthly invoicing

    All our support packages are paid a month in advance. We'll send an invoice over each month and we can commence/resume our virtual management of your website once payment has been received. To avoid disruption to this service, we highly recommend you take advantage of our automatic credit card facility.

Have some questions?

Our Virtual Website Support packages are designed for businesses who need regular updates and management of their website, but don't have someone on staff to do this for them.

Consider us a part of your team, but instead of walking up to our desk to ask for help, you just send us an email to your dedicated email account and we'll action your requests.

The best part about how we work is, you use our team as though we're a part of yours. Just like your internal stakeholders would usually email your website manager to make changes and updates to a part of the website they're responsible for, they can just email us instead.

We're across your entire website, and we work for you! However your business runs, we aim to work with you and follow your processes to make sure your website runs as smoothly as possible.

One of the best parts about hiring an entire website team to manage your website, you get access to all of our skills and abilities. Our copywriters can write content that you need when you need it. Simply send us the brief, and we'll even follow the tone of voice to ensure your content remains consistent across your entire website.

Absolutely. Just let us know your event schedule and the details you need promoted, and we can ensure we add upcoming events to your website to gain maximum exposure, and archive old events that are no longer active.

Absolutely! There's nothing more frustrating than when you have an important announcement or article and there's no one who knows how to put it on your website. Simply email it to your dedicated support email address, and we'll pop it on your website for you as soon as you need.

Absolutely! Whether you have a PDF you simply want linked to your website, or if you have a digital calendar that needs to be updated, we can do that for you. We also have graphic designers on hand if you'd like a PDF to be designed and branded for you.

No sweat, just let us know and of your team movements, and we can add or remove whatever content you need us to. If someone's been promoted and needs their title updated, or if someone sadly leaves, we can remove them from your website. Just let us know, we can even help out with writing their bios if you need help with that part, too.

The world of Search Engine Optimiation (SEO) is a big one. We can do our best to ensure your website is fully optimised to gain the best possibly ranking on Search Engine Results Pages (SERP's). There are standard things we can do, like ensure all your images are fully optimised, all alt-tags and meta-descriptions are aligned with your overall SEO strategy, and we can even ensure keyword research is conducted. If you'd like to use some of your support hours this way, we'd be happy to put together an SEO strategy for you and you can track how it's going in your monthly report.

All of our Virtual support packages automatically include our Website Care Package. That means we take care of all your website security and maintenance, too. We're nerds and love all things IT, so we'll take care of any technical aspects of your site proactively. But please let us know if there's ever any glitches we may miss, we'll fix them up for you as quickly as possible.

At Brugel Creative we understand the nature of any business is that you go through peaks and troughs. We suggest you purchase the minimum virtual support package you're likely to need each month, and if you can predict a busy month ahead, let us know and we can set-aside a few extra hours for you as a one-off.

Also, if you ever go really quiet, or perhaps shut-down for a holiday period, you can put your service on pause. There is still a minimum monthly fee to cover your website care package so we can keep your website secure and up-to-date until you return.

We'd love to help you out with whatever website support you need. If none of our standard packages are the right fit, please contact us and we can tailor a package to suit your individual business needs.

We ask that all our virtual support customers sign up for a minimum of 3-months to get the most out of our services. We see partnering with organisations in this way as a long-term commitment as we aim to become a part of your team.

If you don't want to commit to that long, you can simply purchase one of our ad-hoc helpdesk support packages instead - they offer the same services, without the longer-term commitment. We also don't go through our rigorous onboarding process with these packages.

A Virtual Website Package is designed for large businesses who would otherwise employ a part-time website manager. If you only need small updates on a semi-regular then looking into one of our helpdesk support or website care packages may be a better solution for you.

Virtual Support Packages

Getting a Brugel Creative Virtual Website Manager on your team couldn’t be simpler with one of our support packages.

Basic

5-support hours a month
$ 125
AUD
Weekly
  • 5-support hours each month
  • 20-min monthly video meeting
  • Website care package included
  • Access to our knowledge base

Standard

5-support hours a week
$ 440
AUD
Weekly
  • 5-support hours each week
  • 45-min monthly video meeting
  • Website care package included
  • Access to our knowledge base
Popular

Premium

10-support hours a week
$ 799
AUD
Weekly
  • 10-support hours each week
  • 2 x 30-min monthly video meetings
  • Website care package included
  • Access to our knowledge base

Would you like us to be a part of your team?

Looking after your WordPress website couldn’t be easier with Brugel Creative taking care of it for you.