Our hosting platform is designed for WordPress and that’s all we currently support. We believe concentrating our efforts and expertise singularly on WordPress allows us to better service our hosting clients.

We use Shopify to create all our e-Commerce websites and Shopify provides their own hosting platform for sites built on their software. So, whilst we would develop the site for you, once complete, we wouldn’t host your new online store but can assist you in organising the hosting as requested.

Some WordPress sites can have a one-off item or 2, which we use woo-commerce to create. Our hosting supports this.

We offer a 99.9% uptime guarantee that is calculated on a rolling 30 day period. If, within a continuous 30 day period, your site is offline for more than 45 minutes due to a fault caused by us you may request a discount or waiver.

When counting visitor “hits”, we analyse server data which will also include traffic not seen in front-end applications such as Google Analytics or WordPress Jetpack. Our algorithms assess this server data together with the front-end statistics to gain a truly accurate picture of your website’s traffic. We use this data to recommend when you need to upgrade your hosting plan to maintain an unrestricted fast speed.

Our service is what we like to call a semi-managed hosting service. This means we have full access to your website and we will make technical changes from time to time to correct any issues or improve performance. We install and run custom plugins on your website which enables caching and several other performance enhancements. We provide support to create and edit email accounts and DNS records as required.

With a great new website, we expect your business to grow which means your site’s traffic will also grow. As this happens, we’re able to easily upgrade your hosting platform to grow with you. We monitor the traffic and resources being used by your website and will notify you in advance when we feel it’s time to upgrade your plan to increase your capacity. Our recommendations are based on trends over a minimum of two months to factor in exceptional or seasonal spikes. As explained under “how do you count website hits”, we use a variety of front and back-end algorithms to monitor your website’s traffic and use this data to recommend when you need to upgrade your hosting plan.

Our servers are backed up daily and our databases are backed up every 4 hours. The primary purpose of our backup files, however, is for disaster recovery and they are not designed as a fix for clients who inadvertently lose files when making changes. As such, we encourage customers to keep backups of their own websites, especially when making changes that may negatively impact files or databases. If you do make a mistake and require one of our backups for restoration, we can assist you on a fee per request basis.